Coordinator, Payroll Client Services
Pubblicato il 07-09-2026 - Jobgether in Italia
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Coordinator, Payroll Client Services based in Italy.
The Coordinator, Payroll Client Services will help customers navigate payroll processes, resolve standard payroll issues, and ensure smooth day-to-day support operations.
This is an opportunity to build strong foundational expertise in payroll systems, processes, and regional compliance requirements.
You’ll work in a fully remote, asynchronous environment alongside an international team serving customers across multiple markets.
The role combines customer communication, structured problem-solving, operational accuracy, and continuous learning.
You’ll use established workflows and documentation while progressively taking ownership of more complex payroll inquiries.
Your attention to detail and ability to communicate clearly will directly contribute to customer satisfaction and reliable payroll delivery.
As you grow in the role,
you’ll have opportunities to broaden your payroll knowledge and increase your level of independent ownership.
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Accountabilities
Resolve customer inquiries related to payroll processing, discrepancies, platform usage, and standard payroll processes through email, chat, phone, and other support channels while meeting established service-level expectations.
Gather and assess relevant customer information, documentation, and system data to accurately diagnose payroll issues and determine appropriate resolutions.
Follow established support workflows, operational procedures, and documentation to ensure cases are handled consistently, accurately, and efficiently.
Escalate complex or unfamiliar cases to senior team members through defined escalation channels and provide clear documentation of the issue, investigation, and actions taken.
Keep customers informed about the status of their cases, expected resolution timelines, and any required next steps, communicating pay