Job Title: Residence Manager
Purpose of the role:
The Residence Manager is responsible for the day-to-day leadership and operation of our residential living environment, ensuring our accommodation is safe, compliant, well-maintained and welcoming for residents and visitors. Leading the on-site team, the role is accountable for delivering a high-quality resident experience, maintaining strong operational standards, and supporting the overall performance of the residence in line with Orla Living's values, brand and business objectives.
About You:
You are an experienced and dependable Residence Manager with a strong understanding of operating residential buildings within the Italian regulatory and cultural context. You are comfortable working with a high degree of autonomy, taking responsibility for the day-to-day management of the residence while acting in line with company policies, local legislation, and collective agreements where applicable.
You have a practical understanding of Italian health and safety requirements, building compliance, and contractor management,

and you are confident coordinating external suppliers, maintenance providers, and service partners in accordance with local labour and procurement practices. You understand the importance of clear scope definition, accurate record-keeping, and appropriate oversight when working with third-party contractors.
You are highly organised and reliable, with the ability to manage operational priorities, budgets, and service standards while respecting regulated working hours, rest periods, and local employment protections. You plan effectively to ensure service continuity without relying on excessive overtime or informal working arrangements.
You are a strong communicator who builds respectful, trust-based relationships with residents, colleagues, and external stakeholders. You handle resident concerns and complaints professionally, balancing commercial objectives with a culturally appropriate, relationship-led

Resident Manager

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Ristorazione italiani

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