Customer Success Manager
Pubblicato il 07-09-2026 - Docebo in Biassono
Artificial Intelligence. Actual Impact.
At Docebo, AI isn’t just a buzzword - it’s how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time‑saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).
We’re building the future of learning, and we’re doing it with a team that loves to challenge the status quo. If you’re excited by the idea of using AI to make work‑life better for real people — not just in theory — you’re in the right place. Still thinking it over? At Docebo, values aren’t just posters on the wall — they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.
So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.
About This Opportunity
The Customer Success Manager is responsible for empowering Docebo customers to connect their goals and challenges with solutions in our platform while increasing usage and adoption to ensure value realization and renewal. The role will be working with a portfolio of customers as determined by current business requirements and structure.
Responsibilities
- Be the primary contact and advocate for Docebo customers.
- Expert in Learning Management System (LMS) adoption and use case expansion with the ability to provide best practices, guidance, and consultation on proper utilization of an LMS (Docebo) to drive best‑in‑class learning programs and strategy.
- Demonstrate knowledge of business and learning strategy engineering, realization, and optimization – moving from business outcomes into real‑life solutions and their successful implementation.
- Master the Docebo product suite and act as an expert resource for customers on how to configure, leverage, and expand their usage to achieve b