07 set - Italia
Mercier Consultancy Group
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-class organizations. As a leader in European human capital solutions, we specialize in sourcing experts for high-growth Italian-speaking jobs that define the future of the tourism industry.
Job Overview
We are currently looking for a talented professional to join our team in Sofia for the Italian Speaking Rent-a-Car Consultant position in Bulgaria. This role is an excellent opportunity for customer-centric individuals looking to excel within the dynamic tourism sector while enjoying one of the most comprehensive support packages available for jobs in Bulgaria today.
Key Responsibilities
Provide world-class support to Italian-speaking clients managing vehicle rental reservations across the tourism sector.
Manage end-to-end booking inquiries, modifications, and cancellations with high professional standards.
Offer expert travel advice and logistics recommendations to enhance the tourist experience for our international clientele.
Resolve billing and contract-related queries efficiently to ensure high levels of customer satisfaction.
Collaborate with international rental partners to ensure seamless service delivery for travelers.
Maintain accurate records of all customer interactions in our internal CRM systems.
Drive revenue growth by identifying upselling opportunities for vehicle upgrades and premium insurance packages.
Native or fluent Italian (spoken and written) is mandatory for this role.
Valid EU passport (mandatory) to facilitate your transition to our office in Sofia.
Previous experience in the tourism, hospitality, or customer service sector is considered a significant advantage.
Strong interpersonal skills and a genuine passion for travel and client success.
Commitment to delivering exceptional service excellence within a fast-paced environment.
What We Offer
Competitive Monthly Salary
Fully Paid T
22 set - Biella
KLN Freight (Italy
22 set - Prato
Automatic Ecom
22 set - Arezzo
Human Company
22 set - Venezia
Automatic Ecom