07 set - Bolzano
Altro
Product Owner and Digital Service Manager... Michael Page•Bolzano, IT
Azienda The Company is a global leader in advanced mobility and high-technology vehicle solutions, known for combining engineering excellence with cutting-edge digital innovation.
Descrizione Lavoro
Own the product strategy, roadmap and lifecycle of IDV's digital service portfolio, including Fleet Management Systems, Data Management Systems, Microsoft Dynamics CRM and multichannel customer service platforms.
Translate customer and business requirements into product enhancements, system developments and service improvement initiatives.
Prioritize and manage the product backlog, coordinating development activities with ICT teams and external technology partners.
Drive the continuous evolution, integration and customization of digital platforms to support business and customer needs.
Act as the key interface between Customer Service, ICT, Engineering, Operations and external suppliers.
Ensure the effective delivery and operational performance of digital services, monitoring KPIs,
SLAs and customer satisfaction levels.
Lead incident, escalation and problem management activities, ensuring timely resolution of complex service issues.
Oversee third-level support activities and coordinate the implementation of corrective and preventive actions.
Lead the evolution and optimization of Microsoft Dynamics CRM and related customer engagement solutions.
Collaborate with ICT teams on cloud-based solutions and platform architecture within the Microsoft Azure environment.
Manage and develop a team of Digital Service Specialists, fostering a culture of accountability, collaboration and continuous improvement.
Identify opportunities for innovation, automation and process optimization to enhance service quality, operational efficiency and user experience.
Competenze ed esperienza
Master's Degree in Engineering, Information Technology, Computer Science or related disciplines.
Minimum 5 years of experience in Product M
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