Customer Success Director, Emea

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7onns1

Imagine yourself
- Doing meaningful work that makes a vibrant impact on the world around you.
- Owning your ambition and fueling your career growth.
- Thriving in a supportive team environment that inspires you to strive for excellence.
- Collaborating with a bright, inclusive, global team.

It’s all possible with a role at X-Rite Pantone, the global leaders in color science and technology.

X-Rite Pantone, a Veralto company, provides complete end-to-end color management solutions for clients in every industry where color matters. At X-Rite Pantone, you’ll deftly blend the art and science of color to help customers inspire, select, measure, formulate, communicate and match color so that users get color right the first time, every time. And along the way, you’ll build a vibrant career through rich skill-building opportunities, on-the-job learning, and coaching and training that supports your continued development and growth.

Reporting to the Sales General Manager EMEA, the Customer Success Director (EMEA) is responsible for establishing a high-performing,



customer-success-driven organization that delivers measurable impact across the full post-sales journey. This role will drive operational excellence, strengthen customer relationships, and enhance lifetime value through structured engagement, data-driven insights, and cross-functional collaboration, and will be remote, but based in Regensdorf (Switzerland), Milan (Italy) or Munich (Germany).

In this role, a typical day will look like:
- Leading a customer-success culture across support and service functions (Order Entry; Application / Training & Installation; Technical Support; and Service Administration)
- Improving the end-to-end post-sales experience and reducing escalations.
- Driving clear ownership of customer issues, defining and tracking KPIs (CSAT, NPS), and using insights to improve performance.
- Enhancing systems and data quality (ERP, Salesforce) to increase efficiency, renewals, and communication.
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7onns1