Customer Support Coordinator Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ono8o

Are you a driven and multilingual professional with a passion for sales and customer service? GenePlanet, a leading EU-based biotech company specializing in preventive genetic tests, is seeking a dynamic Contact Center Manager to join our growing team. With a global presence in 45+ markets and a commitment to empowering individuals to take control of their health, GenePlanet collaborates with over 5,000 medical centers, doctors, and insurance companies.

Tasks:
- Drive Sales: Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests.
- Patient Coordination: Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey.
- Exceptional Customer Service: Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy.
- Performance Analysis: Monitor and analyze contact center performance, identifying opportunities for optimization.
- Marketing Collaboration: Provide valuable feedback to the online marketing team based on patient interactions and market insights.
- Strategic Input:



Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement.
- Market Intelligence: Communicate key market information to the marketing team to inform strategic decisions.

Requirements:
- Sales-oriented mindset with a focus on achieving results.
- At least 2 years of experience working in sales/customer service, preferably in a contact center environment.
- Fluency in English and Italian.
- Medical background is a plus.
- Marketing knowledge is a plus.
- Strong communication skills.
- Excellent organizational and time-management abilities.
- Ability to work independently and as part of a team.

Benefits:
- Competitive salary and performance-based bonuses.
- Opportunities for professional growth and development within a leading biotech company.
- A dynamic and supportive work environment.
- The opportunity to work in an international environm

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7ono8o