07 set - Milano
Meliá Hotels International
_“The world is yours with Meliá”_
Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family.
It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step.
Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá?
MISSION:Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction. Works alongside the team to meet and exceed customer service expectations.
RESPONSIBILITIES:
- Personalize guest interactions by using their name during conversations.
- Maintain accurate guest profiles, ensuring compliance with data regulations.
- Stay informed about VIP arrivals and ensure a proper welcome.
- Handle front desk administrative tasks,
including billing and credit card processing.
- Manage guest complaints with professionalism and empathy.
- Communicate important information to front desk management.
- Continuously improve skills and contribute to front desk best practices.
- Support the Revenue team by maximizing upselling and cross-selling.
- Ensure smooth and efficient check-in/check-out processes, including digital check-ins.
- Handle internal and external guest phone requests when necessary.
- Act as a hotel ambassador, upholding service standards at all times.
- Address guest inquiries and requests efficiently within an acceptable timeframe.
CUSTOMER EXPERIENCE:
- Comply with brand standards and operational guidelines.
- Personalize guest experiences by anticipating and exceeding expectations.
- Handle customer incidents and escalate unresolved issues.
- Support the hotel’s Sensory Architecture and promote its se
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