Receptionist (Law 68/99 Protected Category)

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7onu9o

From day one at Unobravo, we’ve been on a mission to make mental health support truly accessible to everyone by normalizing therapy, fostering openness, and breaking down the stigma that still surrounds it.
Our success is driven by an exceptional team dedicated to providing high-quality, accessible care, anytime, anywhere. With over 9,000 qualified therapists and more than 7 million therapy sessions delivered, we’re proud to have made a meaningful difference in countless lives.

As we continue strengthening our clinic operations, we’re looking for a Clinic Experience Coordinator (Law 68/99 protected category) to ensure a seamless, welcoming, and operationally excellent experience for patients and therapists at our Milan clinic.

The Essentials:
- Languages: Italian, English (fluent)
- Location: Milan - on-site required

What You’ll Do:
As a Clinic Experience Coordinator, you will be the on-site operational reference point for the clinic, ensuring smooth daily operations and a high-quality in-person experience for both patients and therapists.





You will work closely with Central Operations and Clinical teams, managing day-to-day clinic activities, handling operational exceptions, and ensuring full alignment with Unobravo’s clinical, operational and brand standards.

Your main responsibilities will include:
- Welcome patients in the clinic and ensure a warm, professional, and consistent in-person experience aligned with Unobravo standards.
- Accurately track and register session attendance, including delays and no-shows.
- Manage last-minute bookings and cancellations, supporting the rescheduling of sessions not confirmed at the end of appointments.
- Support operational follow-up on missed or canceled sessions, in coordination with Central Operations.
- Support clinic operational flows related to scheduling, payments, and invoicing, troubleshooting issues and managing exceptions as needed.
- Ensure compliance with clinical, operational, and brand standards at clinic

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7onu9o