Software Support Specialist
Pubblicato il 07-09-2026 - Kardex in Milano
The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems. Our more than 3,000 employees worldwide develop and manufacture logistics solutions that are used in many different sectors such as industrial manufacturing, retail and administration.
As SW Consultant for Kardex Italy, you promote and sell the Service Product Portfolio to the existing customers. This is to consult the customer in operation efficiency improvement and material flow optimization related to the Kardex software in use, to support software service product sales when it comes to systems, in conjunction with the New Business software sales team, and to set up and maintain a country based annual sales and marketing plan for software services.
Your tasks
Sell modification of service contract coverage
Sell technical upgrade
Project a professional company image through phone interaction and customer visits
Make quotation for upgrade of service coverage
Make quotation for technical upgrade
Make quotation for parts-kits
Make quotation for moves (complete info from PM)
Follow sale process (with CRM included recontact customer)
Weekly report of activities
Visit customers to present Service products, contracts and upgrade solution
Prepare lessons-learned meetings and report learnings back into the organization especially concerning customer insights and needs which are to be considered towards product development and customer expectations related to the TNS customer satisfaction journey
Identification and clarification of commercial risks incl. T&C; clarifications and coordination with superiors and responsible departments/colleagues within the project team.
Clarification meeting with customers to finalize customer decision and price negotiation with customers
Close cooperation with other departments
Your profile
Education
Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical field preferred.