Customer Success Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7onvza

Agile Lab is a company founded in 2014 with the mission to create value for its customers in data-intensive environments through customisable solutions that establish performance-driven processes, sustainable architectures and automated platforms based on data governance best practices.

Having delivered over 100 successful Elite Data Engineering initiatives, we have used this experience to create Witboost: a modular, technology-agnostic platform that enables modern organisations to discover, value and produce their data in both traditional environments and fully compliant Data Mesh architectures.

With a highly skilled team of over 300 engineers based in Europe, Agile Lab helps organisations with their data-driven transformation.

Take a look at our handbook to discover our core values and processes.

The opportunity:
We are looking for a Customer Success Specialist. In this role, you will lead strategic projects for enterprise clients, ensuring on-time and high-quality delivery across all phases:presales, delivery, and post-sales. Your goal will be to improve customer satisfaction,



reduce operational risks, and work closely with the sales team to identify new business opportunities along the way.

RAL:40K-50K + premio:
Responsibilities:
- Presales Support: Collaborate with the sales team to shape technical proposals and define project definition.
- Project Delivery: Oversee planning, execution, and monitoring of project no technical activities in according with internal teams and key stakeholders.
- Customer Success:Act as the main point of contact for the client, ensuring service continuity and effective issue resolution.
- Upselling: Identify service expansion opportunities during project execution and post-sales engagement.
- Reporting: Produce regular reports on project status, KPIs, and risk analysis.

️ Requirements:
- 2-4 years of experience in Project Management or Customer Success within IT or technology-driven environments.
- Strong operational ownership

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7onvza