07 set - Italia
Mercier Consultancy Group
About Mercier Consultancy Group
Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with world-leading organizations across the globe. We take pride in our ability to facilitate career-defining opportunities within the customer support services industry, ensuring excellence for both our clients and our candidates.
Job Overview
We are currently seeking talented professionals for the Italian Speaking Customer Care Experts position in Greece. If you are looking for premier Italian-speaking jobs that combine professional growth with a Mediterranean lifestyle, this is your opportunity to join a vibrant team in the heart of Athens.
Key Responsibilities
Provide world-class support to customers via phone, email, and live chat within the customer support services industry.
Resolve complex inquiries with precision while maintaining the highest levels of customer satisfaction.
Ensure all interactions reflect the company's commitment to excellence and brand identity.
Maintain comprehensive records of customer interactions within our internal database systems.
Collaborate with cross-functional teams to streamline support processes and improve service delivery.
Stay updated on product developments and company policy changes to provide accurate information to clients.
Act as a primary point of contact for Italian-speaking clients, fostering long-term brand loyalty.
Native or fluent Italian (spoken and written) is mandatory for this role.
Valid EU passport (mandatory) to facilitate your transition to our jobs in Greece.
Excellent communication and interpersonal skills, essential for a career in customer support services.
Intermediate proficiency in English to collaborate within our international team.
Positive attitude, strong problem-solving abilities, and a customer-centric mindset.
Ability to thrive in an on-site, fast-paced international office environment in Athens.
What We Offer
Competitive Monthly Salary plus
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