Customer Service Support Manager
Pubblicato il 07-09-2026 - Motork in Milano
MotorK. Driving the AI revolution in automotive.
MotorK is Europe's leading sales and marketing technology company for the automotive sector. We build AI-powered tools — from CRM and inventory management to predictive analytics and digital advertising — that help manufacturers and dealerships sell smarter and deliver better customer experiences. 90% of European automotive manufacturers run on our SparK Platform, alongside 6,000+ dealerships across the continent.
We move fast, we think big, and AI is at the core of everything we do — not as a buzzword, but as the engine behind every product decision we make. We're building a team of people who are genuinely curious about AI, who experiment with it, push it, and find new ways to use it to solve real problems.
If you want to be at the forefront of one of the world's largest industries going through a full AI revolution, and you're excited to help drive it, this is where you want to be.
We're looking for a Customer Success Manager to join our Customer Success team in Milan.
The Customer Success Manager role will cover a wide range of customer support and strategic tasks, working closely with clients and our wider Sales team. The Customer Success Manager will:
Be the first and main point of reference for dealers and guide them once the contract has been signed
Support customers in defining and executing their digital strategy
Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
Evaluate dealer performance — including website quality, stock imagery, adoption of new features, and overall digital presence
Propose lead-generating campaigns based on best practices and top-performing customer benchmarks
Develop testimonial strategies in partnership with the Sales team
Conduct training sessions to educate customers on product features, functionalities, and updates
Share insights into industry best practices to enhance customers' ability to get maximum value from our solut