Team Leader
Pubblicato il 07-09-2026 - Alfadocs in Milano
Alfadocs is a SaaS platform for dental practices. Account Managers are our growth catalysts: each owns a portfolio of ~500 practices, acting as their main point of contact and driving revenue growth through upsell/upgrade, retention, and qualified referrals - all executed through our WIN Framework (Buyer-centric way of selling + diagnostic selling).
The Team Leader leads this team. This is a player-coach leadership role: you own the team's commercial results, raise execution quality call by call, and keep the AM motion tightly aligned with the rest of Customer Success (CSMs, Onboarding, Support).
Key Responsabilities
- Coach and mentor the team. Run regular call reviews using the Gong WIN Framework scorecard (Diagnosis, CODN, Solution Fit, Negotiation, Objection Handling, Close). Develop each AM's buyer-centric-selling, objection-handling, and referral-generation skills through structured 1:1s and feedback loops.
- Drive performance management. Set clear expectations and help every AM reach their full potential. Spot development needs early and turn them into structured,
time-bound growth plans with concrete targets, hands-on support, and regular checkpoints - so that progress is visible and every team member has a path to success.
- Own the team KPIs end to end. Full accountability for the team's commercial results (see below), including forecasting, smart-list/portfolio prioritisation, and corrective action when targets drift.
- Drive full alignment with peers. Keep the AM motion in sync with CSMs, Onboarding, and Support - clean handoffs, shared context in HubSpot, and a seamless customer experience across the journey.
- Experience leading or mentoring a sales / account management / customer success team, ideally in B2B SaaS.
- A track record of owning revenue KPIs (expansion, retention, NRR).
- Strong coaching instincts and comfort giving direct, structured feedback - including managing underperformance.
- Fluency in value-based / consultative selling and object