Engineer, Customer Service
Pubblicato il 07-09-2026 - Canadian Solar in Ancona
At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry. Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.
Main responsibilities
- 1st level customer contact for all after-sales technical inquiries, troubleshooting, and warranty-related topics
- Handle customer complaints, coordinate replacements,
and ensure timely issue resolution to maintain high customer satisfaction
- Conduct customer training and technical webinars related to product usage, maintenance, and troubleshooting
- Provide support for system commissioning, remote diagnostics, and post-installation guidance
- Collaborate closely with Product Management, Technical Support, and Engineering teams to resolve escalated issues and communicate customer feedback
- Use PV simulation and monitoring tools (e.g., PVSyst, monitoring platforms) to analyze system performance and provide insights to customers post-installation
- Ensure technical accuracy and customer alignment in service-level agreements and warranty documentation
- Build and maintain trusted professional relationships with installers, service partners, and end customers
- Support onsite installations / commissioning, especially during first time installations - travel required up t