Customer success director
Pubblicato il 07-09-2026 - Radiuslimited in Vimercate
Job Title: Customer Success Director - Fuel Solutions Location: Vimercate At Radius, we believe that our customers are at the heart of everything we do. As our Customer Success Director for Fuel Solutions in Italy. You'll lead a talented team who are dedicated to building lasting relationships, ensuring customer satisfaction, and driving business growth. This is an opportunity to inspire, mentor, and shape a culture of excellence while championing customer needs and innovative solutions.
We are looking for a collaborative leader who thrives in a fast-paced environment, values teamwork, and is passionate about delivering outstanding customer experiences. If you enjoy developing people, optimizing business strategies, and making a meaningful impact, we'd love to hear from you. Your daily responsibilities will be... Inspiring & Leading - Guide and mentor the Account Management & Customer Service teams creating a culture of trust, collaboration, and excellence.
Driving Customer Success - Build strong, lasting relationships with our customers,
personally engaging with key accounts to ensure their evolving needs are met. Develop Winning Strategies - Create and implement customer growth, retention, and satisfaction initiatives, ensuring a seamless and positive experience. Champion Digital Innovation - Lead our Digital First approach, making customer interactions smoother and more efficient.
Shape Business Decisions - Work closely with senior leadership to refine pricing strategies and develop new offerings tailored to customer needs. Essential: A passion for mentoring, coaching, and developing high-performing teams. A customer-first mindset, with a strong ability to build trust and long-term relationships. Strategic thinking, with a proactive approach to solving business challenges.
Strong collaboration skills, working effectively with sales, marketing, and leadership teams. A commitment to continuous learning and innovation you will love improving processes and driving po