07 set - Albenga
centralozarks
Leadership & Staff Oversight
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Supervise Medical, Dental, Vision and Behavioral Health Access Coordinators.
Oversee staffing, scheduling, assignments, and adequate coverage across all Access Coordinator functions.
Coordinate vacation, sick leave, and other staffing needs to maintain appropriate coverage.
Ensure appropriate backup coverage for all Access Coordinator responsibilities.
Assist with onboarding and orientation of new Access Coordinators.
Coordinate and/or provide training for new and existing Access Coordinators.
Oversee ongoing staff training and identify opportunities for continued development.
Conduct employee performance evaluations and provide ongoing coaching and feedback.
Patient Access & Service
Identify opportunities to improve patient access, service, and the overall patient experience.
Monitor front desk operations and identify issues that impact patient access or service.
Ensure provider schedules are appropriately filled and optimized, with a focus on maintaining access for target patient populations-Medicaid, Managed Medicaid, Medicare.
Develop and implement solutions to improve front desk workflows and efficiency.
Serve as a liaison between Medical, Dental, Vision and Behavioral Health Access Coordinators, clinic leadership, administrative staff, and patients when appropriate.
Address and resolve patient complaints related to scheduling, registration, front desk service, and access, escalating concerns when appropriate.
Work to ensure patients have timely access to high-quality, comprehensive care.
Promote a professional, welcoming, and service-focused environment at all patient access points.
Registration, Data Accuracy & EHR
Ensure Access Coordinators consistently obtain and document all required patient information and complete mandatory EHR fields accurately.
Monitor registration and demographic
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