07 set - Milano
Vodafone Group
Role Purpose
Within Italy Services Operation team the candidate will be responsible of 2nd level support of online charging solution.
Within the team, the role is responsible of reactive and preventive maintenance and support of engineering and delivery teams in deploying new technologies and services ensuring that the implementation respects resiliency and monitoring standards. The role defines guidelines and performs trouble‑shooting activities as well as maintenance routines to avoid outages and guarantee service continuity with incidental service restoration. Out of hours support if necessary being part of a 24 x7 standby rota.
In collaboration with 1st Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults. Perform data configuration, software rollout and support integration activities with planning and delivery functions. The Specialist manages the vendor for technical support services and interacts with Engineering and other Operation teams to provide Network stability to meet and exceed the expected performance KPIs.
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What you’ll do
- In case of incident, assure trouble shooting analysis and all the repair actions, including vendor support escalation, in order to achieve service and performance restoration.
- Perform proactive maintenance activities to prevent incidents and constantly optimize the network, e.g. daily walkthroughs and health checks
- Solve service‑related Customer complaints within SLA. Tracing and debugging on various servi
07 set - Milano
Mind The Value
07 set - Curtarolo
eBa Ricerca & Selezione
07 set - Massa
Disoccupazione
07 set - Roma
Tempi Moderni Helvetia