07 set - Milano
Amazon
Director, Qualitative Research and Survey Science , PXT Central Science (PXTCS)
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Job ID: 10522274 | Services LLC
PXT Central Science (PXTCS) builds the analytical foundations that shape how Amazon attracts, develops, and retains talent at a scale no other company operates. Our models and research directly influence decisions affecting over a million employees worldwide, from compensation and attrition strategy to employee engagement and workforce planning
The Director of Qualitative Research and Survey Science owns the qualitative user research practice for People eXperience and Technology Central Science (PXTCS) and leads the science behind Amazon's state-of-the-art employee surveys, setting the standard for how Amazon measures what its employees are experiencing. The questions that matter most in this role are the ones numbers alone cannot settle,
and that often run ahead of demand — identifying the challenges leaders will face before they ask, and building the methods to address them. How is the culture changing as the company evolves? What are employees experiencing that no metric on a dashboard captures? Where are employee concerns emerging that have not yet shown up in any data? These factors drive business outcomes, resist clean quantification, and require creative, mixed-methods approaches to address.
Doing this well starts with knowing what Amazon's leaders are contending with. You will be a voice in senior leader forums, learning firsthand which people problems are hardest and judging which of them research can move. From there, you will design the approach, working in close partnership with the quantitative research leaders in PXTCS, so that qualitative work, survey measurement, and quantitative analysis combine into one answer rather than three separate ones. You will deliver findings directly to senior leadership,
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