Customer Success Engineer
Pubblicato il 07-09-2026 - Caracol AM in Lombardia
Who we are:
At Caracol, we're not just changing the game: we’re redefining the rules of the manufacturing world and expanding the boundaries of what’s possible.
Since our foundation in Milan, Italy, in 2017, we’ve been on a mission to revolutionize Advanced Manufacturing. By pioneering cutting-edge technology, we tackle the most complex challenges across sectors – from aerospace to marine, from energy to design and architecture.
Our solutions combine advanced robotics with additive manufacturing, enabling high-performance, large-scale production with unmatched efficiency and sustainability.
Central to our innovation are our flagship platforms Heron AM, for 3D printing of large-scale composite parts and Vipra AM, to produce large-scale metal components, and the Eidos Manufacturing Software Suite.
With Europe’s largest LFAM production center, a facility in Austin, TX, and an office in Dubai, Caracol operates on a truly global scale where innovation, collaboration, and passion drive everything we do.
Join Caracol and be part of a diverse,
talented team pushing the boundaries of additive manufacturing and shaping a more sustainable future
JOIN US ON THE JOURNEY TO BUILD BEYOND POSSIBLE
Who we are looking for
As a Customer Success Engineer, you will act as a trusted advisor in the post-sales phase, supporting customers in design, process, and software-related topics.
In this role, you will work at the intersection of customers and internal technical teams, supporting the effective adoption and use of Caracol’s solutions. You will be involved in day-to-day customer support activities, ensuring timely and high-quality assistance while helping customers maximize the value of our technologies and contributing to customer satisfaction, retention, and long-term success.
Few examples of responsibilities
- Act as a key point of contact for customers in the post-sales phase, ensuring timely and effective support
- Support the resolution of technical issues related to application