07 set - Lazio
Planetjobs
DUTIES AND RESPONSIBILITIES: Provide responsive and
professional support to business customers across communication
platforms (Phone, Email, Chat) Assist clients with account-related
queries, including identity verification and account information
confirmation Adhere to regulatory guidelines and internal
procedures as directed by the client Troubleshoot issues and offer
effective solutions tailored to customer needs Ensure timely
follow-up and resolution of customer interactions, maintaining
client satisfaction Maintain accurate documentation of interactions
and updates in internal systems Collaborate with team members to
meet service goals and share best practices. REQUIREMENTS: Native /
fluent in Italian both verbal and written. Fluent in English (C1
level) At least 1 year of experience in customer service, with a
strong customer-centric approach High attention to detail and
accuracy in handling customer information Proficiency with
automated customer support tools and platforms (preferred) Ability
to analyze problems, think critically, and resolve issues
independently Friendly, professional, and proactive approach to
customer service Experience across various industries such as
retail, banking, or general customer support is beneficial
Comfortable working in rotating shifts and full-time on-site
schedules Adaptable and flexible to changing procedures,
technologies, and customer expectations Ability to work on 24/7
shift rotation. OFFER: Comprehensive initial training and and
guidance to make sure you're well prepared and comfortable at a new
workplace Support from colleagues with coaching and mentoring
opportunities Health and Wellbeing initiatives Monthly meal
allowance Relocation support
09 set - Milano
CGT - Compagnia Generale Trattori
09 set - Bologna
Vertiv
09 set - Ravenna
BIP
09 set - Livorno
BIP