07 set - Laives
Roechling Industrial
A job at Tempo pieno Professional Level Professional experiencedWe are looking for As of now Division Automotive Location Laives (BZ)Apply online PDF DownloadFor our Laives (BZ) location, we are looking for a: IT Service Specialist (m/f/x)Where we need youThe IT Service Specialist operates within the Enterprise Service Management (ESM) Competence Center of the Röchling Automotive Division, reporting to the ESM IT Global Manager. The role is accountable for driving the design, implementation, and evolution of global ESM solutions across the Automotive Division's global footprint.
This position is responsible for harmonizing processes, integrating tools, automating workflows, and ensuring high-quality service delivery across all regions, directly supporting the Division's IT & Digital Target Operating Model 2.0 and its shift toward Digitalization and AI.
Main Responsibilities
Lead the design, implementation, and optimization of ESM services, workflows, and ITIL processes.
Manage and standardize the divisional Service Catalogue across regions Develop and maintain integrations with key systems (Share Point, Azure AD, SAP, APIs) and drive automation initiatives Oversee global administration of ESM and Confluence platforms, ensuring performance, governance, and effective knowledge management Collaborate with regional teams (Europe, Americas, Asia) on KPI alignment, process compliance, and local rollouts Design and maintain dashboards and reports for SLAs, automation, and performance monitoring. Ensure adherence to ITIL best practices, security standards, and continuous improvement goals Serve as subject matter expert and advisor for ESM and Confluence, supporting platform operations and roadmap development How to convince us
Bachelor's in Computer Science, Business/Management, or related field ITIL v4 Certification (Managing Professional preferred) Atlassian Confluence Admin or Atlassian Certified Professional desirable 5+ years' experience with global ITSM/ESM platforms St
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