07 set - San Cassiano
Aman Group
Location Overview
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.
The spa manager is in charge of all spa, movement and retail operations, front and back of house. Serving the needs of the business through a holistic approach by coordinating spa, movement and retail demands; responsible for maximising guest engagement through all treatments and fitness activities and through all sales at the boutique; team engagement, performance and training; local and global product knowledge. Product knowledge includes, but is not limited to, Aman Skincare, Aman Rosa Alpina signature treatments, and Aman Essentials.
The spa manager is in charge of making sure the operations run as flawlessly as possible and instils a sense of responsibility in the team for owning the operations.
The spa manager is financially savvy and understands his/her numbers and how to reach targets in the top and bottom lines.
In charge of recruitment, training and addressing team member issues.
The spa manager represents the resort management at all times in his/her actions, speech and demeanour.
MAIN RESPONSIBILITIES
- Support Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies, and Spirit daily to uphold exceptional guest experiences and foster the Amansanti team spirit.
- Promote and maintain Aman’s commitment to luxury service standards, ensuring a calm, private, and inclusive atmosphere for all guests and colleagues.
- Continuous development of spa menu to ensure the guest experience remains fresh and regionally relevant
- Facilitate clear and transparent communication across departments to support consistency and team unity.
- Respond to guest service interactions in a professional and timely manner, achieving positive resolutions.
- Carry out daily operational duties as assigned to
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