Backfill It Support Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7otzmt

? Hiring: EUC / Deskside Support Engineer – EMEA | Backfill Opportunity

We are looking for experienced EUC / Deskside Support Engineers with strong hands-on experience in IT Service Management, Desktop Support, End User Computing, and infrastructure troubleshooting .

Locations:
?? Italy – Priolo / Priolo Gargallo / Fiorenzuola d'Arda / Lugagnano Val d'Arda / Modena / Napoli / Padova

Experience: 3–4+ years
Region: EMEA
Position: Backfill Engineer

Key Skills & Requirements:
- 3–4+ years of experience in IT Service Management / EUC / Deskside Support
- Strong hands-on experience in Desktop / End User Computing support
- Knowledge of infrastructure components and desktop hardware
- Hands-on experience assembling/re-seating RAM, SSD, screens, WLAN cards, keyboards, motherboards , etc.
- System recalibration and hardware sanitization/maintenance
- Strong network troubleshooting knowledge
- Experience with SCCM / Ivanti / Microsoft Intune for software deployments and installations
- Experience with Windows OS installation, configuration and troubleshooting
- Knowledge of patching,



package installation and troubleshooting
- Experience supporting conference room / meeting room devices , including:
- Polycom
- Cisco
- StarLeaf
- Microsoft Teams Rooms
- Touch panels
- Monitors
- Cameras
- IP Phones
- Experience with remote support tools such as RDP, iDRAC, iLO and related tools
- Printer troubleshooting and file restoration experience
- Experience managing Antivirus, Windows patches, feature packs and endpoint updates
- Strong IT Asset Management experience – laptops, desktops, monitors, docking stations, mobile devices, peripherals, etc.
- Experience managing the complete laptop lifecycle – imaging, allocation, de-allocation, reclamation and inventory tracking
- Knowledge of ITSM tools and processes
- Experience working in a Managed Service environment
- Strong understanding of ITIL Service Management processes
- Good stakeholder management and customer service skills
- E

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7otzmt