Customer Collaboration & Analyst
Pubblicato il 07-09-2026 - Beiersdorf in Milano
Your Tasks
- Ensure a deep understanding of customer service and supply chain processes, identifying opportunities to improve efficiency, customer satisfaction and service performance.
- Analyze order-related data, product availability, service performance and operational flows to proactively identify issues and implement corrective actions.
- Develop and strengthen collaboration with key customers, building strong relationships with customer supply chain teams and acting as a trusted business partner.
- Monitor and analyze key performance indicators (Service Level, On Time Delivery, distribution costs, customer-specific KPIs), defining action plans and driving continuous improvement.
- Coordinate the flow of logistic information between internal and external stakeholders, ensuring transparency and effective communication.
- Understand customer needs and translate them into efficient, scalable solutions, including the adoption of new tools, technologies and ways of working.
- Collaborate cross-functionally with Sales, Planning, Logistics and other functions to ensure alignment and successful execution of customer‑centric initiatives.
Your Profile
- Analytical mind‑set, as well as effective communication and conflict‑resolution skills.
- Self‑motivated and great at analysis, with consolidated analytical and reporting skills.
- Strong understanding of supply chain principles and best practices.
- Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders.
- Proactive, pragmatic, and results‑driven, with a focus on creative problem‑solving.
Requirements
- Bachelor’s degree.
- 3 to 5 years of experience in the Supply Chain department of a FMCG company.
- Good knowledge of SAP SD (Sales & Distribution).
- Strong Microsoft skills (Microsoft Office – Microsoft 365 – Power BI).
Benefits
- Gross annual salary (RAL) between €36,000 and €40,000, depending on experience.
- Free parking for cars, bicycles, and motorcycles.
- Flexible working hours (start time between 8:00 AM and 10:00 AM, with a 1‑hour lunch break).
- Hybrid working model (2 days of remote work per week).
- Company store discounts (discounted Beiersdorf products, open twice a week).
- Participation premio, redeemable either as a cash payment or for services/benefits.
- Faschim health insurance.
- And much more!
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