07 set - Bracciano
Shift4
ph3Main duties and responsibilities /h3ulliVerify and refund Tax Free Forms to international travellers /liliEnsure a satisfactory experience for our customers /liliPrevent refunding mistakes and fraud /liliPrepare reports as needed /liliObserve Global Blue and Merchant’s policies, guidelines and procedures /li /ulh3Main KPIs /h3ulliNumber of refunded transactions /liliRefunding mistake ratio /liliReporting and collaboration /li /ulpReporting line: Issuing Refund Coordinator /ppMainly cooperates with: Peers at same and other Refund/Downtown Points Quality Assurance Processing Refund Security Manager Merchants’ staff Sales organization /ph3Background and Education /h3ulliUniversity degree /liliHelpful: a commercial background /liliHelpful: experience in face to face customer contact /liliHelpful: experience in managing tills /liliHelpful: airport, retail or front office experience /liliHelpful: customer service experience /li /ulh3Specific skills and knowledge /h3ulliMust be fluent in English.
Other helpful languages in order of relevance: Chinese, Russian, Arabic /liliMust be dedicated to service and customer satisfaction /liliMust be experienced in using office software /liliMust be trustworthy to handle large amounts of cash /liliMust have a clean criminal record /liliMust be able to handle stress /liliMust be nimble but thorough /liliMust be a good team player /liliMust be flexible in terms of working hours /liliPrevious working experience is a plus /li /ulpWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. /p /p #J-18808-Ljbffr
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