Software Technical Support Engineer
Pubblicato il 07-09-2026 - Qualified Recruiter in Milano
Software Technical Support Engineer
R&D; - Paderno Dugnano (MI)
As a Software Technical Support Engineer, you will play a key role in validating, testing, and supporting the software used in additive manufacturing systems. You will work closely with the Customer Success, Engineering and R&D; teams, helping troubleshoot technical issues and ensuring our customers achieve optimal performance from our technologies.
Few examples of responsibilities:
- Perform software testing and validation on Caracol’s additive manufacturing software, ensuring correct functionality and performance.
- Execute hands-on robotic 3D printing tests to validate toolpath planning, slicing processes, and printing quality on large-scale AM systems.
- Help technical support and field engineering teams in troubleshooting Level 2 software-related issues, occasionally interacting with customers.
- Provide internal training and guidance to support teams to help them handle common Level 1 technical requests.
- Collaborate with R&D; and software teams to report bugs, suggest improvements, and collect feedback from real production use.
Ideal Background:
- Technical diploma (ITS) in Industrial Automation, Mechatronics, or a related technical field
- 1- 2 years of experience in a similar role within industrial automation or robotics sector. Experience in Additive Manufacturing is a strong plus
- Basic knowledge of programming languages such as C++, C#, or Java
- Familiarity with scripting languages (e.g. Python, JavaScript, or Bash)
- Experience with industrial robots and basic knowledge of robot programming, preferably with KUKA, ABB or Universal Robots
- Valid driving license and own vehicle required
- Fluency in English is mandatory; Italian is a plus