05 set - Emilia-Romagna
Response Informatics
IT EUC Engineer Response Informatics•Emilia-Romagna, Italy
IT End User Computing Engineer
We are seeking an experienced
IT End User Computing (EUC) Engineer
with
3–6 years of experience
to provide onsite and remote IT support within a global IT Operations team.
Key Responsibilities
Troubleshoot and resolve hardware/software incidents and service requests within agreed SLAs.
Support
Windows 11 and macOS
, laptops, desktops, peripherals, printers, scanners and mobile devices.
Configure and deploy devices using
Microsoft Intune and JAMF
.
Support
Microsoft 365, Outlook, OneDrive, VPN, Defender
and other business applications.
Provide support for
iOS/Android, Cisco/Polycom telephony and softphones
.
Support meeting rooms and AV technologies including
Crestron, Logitech, Dolby and Room Wizard
.
Manage IT assets, documentation, knowledgebase updates and hardware lifecycle activities.
Support new-joiner setups,
employee moves, equipment returns and vendor hardware repairs.
Perform meeting-room health checks, patching, updates and antivirus maintenance.
Handle escalations and communicate effectively with technical and non-technical users.
Key Skills & Experience
3+ years
in IT/EUC or technical IT support.
Strong hands-on troubleshooting across
Windows 11 and macOS
.
Experience with
Microsoft Intune, JAMF and Jira
.
Strong knowledge of
Microsoft 365 / Office 365, OneDrive and VPN
.
Experience supporting remote users and managing incidents within SLAs.
Excellent problem-solving, communication and documentation skills.
Degree in Computer Science or equivalent relevant experience.
Microsoft certifications are a plus.
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