05 set - Lazio
North Sails Apparel
pstrongLocation: /strong Milan, Italy /ppstrongReports to: /strong IT Systems Manager /ppstrongContract: /strong Tempo pieno, permanent /ppstrongTravel: /strong Occasional travel to retail stores in Italy, occasional travel elsewhere in Europe /ppbr / /ppstrongAbout the Role /strong /ppWe are seeking an strongIT Support Specialist /strong to join our team in Milan.
In this hands-on role, you will provide 1st and 2nd line IT support to both our Milan office staff and our retail store teams.
You will be responsible for ensuring smooth daily operations across end-user devices, hardware, networks, and Point of Sale (POS) systems, acting as a crucial point of contact for local technical support.
/ppbr / /ppstrongKey Responsibilities /strong /ppbr / /pullistrongUser Support: /strong Handle incoming support tickets and requests from office and retail staff, resolving issues or escalating them within agreed SLAs.
/lilistrongDevice Asset Management: /strong Build, configure, and issue laptops, mobile devices, and peripherals; br / accurately maintain thehardware asset register.
/lilistrongIdentity Access Management: /strong Execute Joiners, Movers, and Leavers (JML) processes across user accounts, devices, and access permissions.
/lilistrongRetail Technical Support: /strong Support retail stores with POS hardware, payment terminals, receipt/barcode printers, and stock-scanning devices.
/lilistrongNetwork Troubleshooting: /strong Diagnose and resolve local network issues, including switches, wireless access points, structured cabling, and ISP connectivity faults.
/lilistrongOn-Site Retail Operations: /strong Attend retail stores for hardware installations, tech refreshes, fault resolutions, and new store openings.
/lilistrongDocumentation Escalation: /strong Maintain clear support documentation and knowledge base articles.
Escalate complex technical issues to the IT Systems Manager and central IT teams with complete diagnostic detail.
/li /ulpbr / /ppstrongRequirements /strong /ppbr / /pullistrongTechnical Skills: /strong Working knowledge of Windows 11 and Microsoft 365 administration.
/lilistrongNetworking: /strong Solid understanding of basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi configuration).
/lilistrongLanguage Proficiency: /strong Native or fluent Italian, with professional working proficiency in English for daily collaboration with international teams.
/lilistrongMobility: /strong Valid driving licence and willingness to travel to retail stores at short notice.
/li /ulpbr / /ppstrongDesirable Qualifications /strong /pulliHands-on experience with Microsoft Entra ID (Azure AD), Intune, or Active Directory.
/liliPrevious experience supporting retail environments or Point of Sale (POS) hardware.
/liliFamiliarity with ITSM / ticketing platforms (e.G., Freshdesk, ServiceNow, Jira).
/liliRelevant IT certifications (e.G., CompTIA A+, Network+, or Microsoft Fundamentals).
/li /ulpbr / /ppIf you are ready to take the next step in your IT career and drive technical success across our dynamic office and retail teams, apply today!
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