07 set - Milano
XCEED
About the Role As a Customer Support Specialist,
you’ll be the voice of Xceed to our users. You’ll provide fast,
empathetic, and effective support to people who are purchasing,
managing, or attending events through our platform. You’ll help
solve problems, clarify doubts, and ensure every XCEED user feels
heard and supported. Bilingual in English and Italian, you’re
tech-savvy, confident with customer support tools, a clear and
effective communicator, comfortable working under pressure, and a
highly collaborative, curious, and analytical professional focused
on delivering better service and smarter solutions at XCEED. We
don’t expect you to follow a 9-to-5, but we do need someone who’s
fully present during the high-energy hours our users need us most,
primarily evenings and weekends. What Will You Do Responding to
User Inquiries : Handle all inbound support conversations through
our customer support platform, covering ticketing, payments,
cancellations, and event details. Troubleshooting : Assist users
with technical issues related to the Xceed app or website (e.g.
login problems, ticket retrieval, payment errors). B2B Support :
Handle basic inquiries from event organizers and venues (our B2B
users), offering clear solutions when possible or forwarding more
complex cases to the appropriate internal team. Working Evening and
Weekend Shifts: 35% of support coverage takes place during evening
and weekend hours and on bank holidays , aligned with peak event
activity. Issue Resolution: Collaborate with internal teams (ops,
product, or finance) to resolve user issues effectively and in a
timely manner. Feedback Collection Identify recurring user pain
points and relay actionable feedback to the product and operations
teams. Knowledge Base Maintenance: Help update and improve our help
center articles and user guides to reduce friction and increase
self-service support. The Skills You Bring A problem-solver with a
proactive mindset and a love for helping others. A fluent
com
07 set - Milano
Mind The Value
07 set - Curtarolo
eBa Ricerca & Selezione
07 set - Massa
Disoccupazione
07 set - Roma
Tempi Moderni Helvetia