Mgr-Front Office I
Pubblicato il 07-09-2026 - Autograph Collection in Forte dei Marmi
Additional InformationJob Number 26108694
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Job Category Rooms & Guest Services Operations
Location Via Caio Duilio 3, Resistente dei Marmi, Lucca, Italy, 55042VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Management
Pay Range: EUR 28. Annual Salary
Job SummaryAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILEEducation And Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIESMaintaining Guest Services and Front Desk Goals
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and ma