07 set - Venezia
Alfred Coffee
Job title: Cafe Manager
Location: Abbot Kinney
Reports to: Area Manager
FLSA Status: Exempt
Wage: $72,500 + premio/incentives
The Cafe Manager is responsible for leading the daily operations, team performance, and overall guest experience of an Alfred location. This role oversees all aspects of cafe execution, including hospitality, staffing, financial performance, operational standards, and employee development. The Cafe Manager sets the tone for the store by cultivating a positive team culture, maintaining high product and service standards, and ensuring operational excellence across every shift.
The ideal candidate is a hands-on leader who thrives in a fast-paced environment, leads with accountability and hospitality, and is passionate about building strong teams and exceptional customer experiences.
What You'll Do
Leadership & Team Development
- Lead, coach, and develop team members through ongoing feedback, training, and performance management.
- Foster a positive, accountable, and team-oriented work environment that reflects Alfred’s values and culture.
- Support recruiting, interviewing, hiring, onboarding, and ongoing employee development in partnership with executive leadership.
- Ensure all team members are properly trained in operational procedures, hospitality standards, and product knowledge.
- Establish clear performance expectations and coach employees toward growth and improvement.
- Address employee performance concerns professionally and document developmental plans when necessary.
- Lead by example and set the standard for professionalism, urgency, communication, and hospitality.
Customer Experience & Hospitality
- Uphold and model exceptional hospitality standards, ensuring every guest receives a welcoming and consistent experience.
- Resolve customer concerns proactively and professionally while maintaining a calm, solutions-oriented approach.
- Ensure team members maintain strong knowledge of Alfred products, services, and menu offerings.
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