07 set - Rubiera
Nordson
Job Description Join ARAG S.r.l. - A Global Leader in Precision Farming Solutions
ARAG S.r.l. designs, manufactures, and supplies advanced components and systems for crop spraying, weed control, and crop protection, serving the Precision Farming sector. With a strong foundation in research, technological innovation, sustainability, and a people-centric approach, ARAG has become one of the leading global players in agricultural technology.
Founded in 1976 in Rubiera (Reggio Emilia), ARAG is part of Nordson Corporation (Nasdaq: NDSN), serving as its Precision Agriculture Division (PAG).
You’ll join a fast-growing, internationally recognized organization committed to excellence, innovation, and collaboration.
The Role
As a Customer Service Associate, you will be part of the EMEA Customer Service team, where you will be responsible for managing the entire order fulfillment process, ensuring timely and effective responses to customer requests. Your contribution will be essential to ensuring a positive and smooth experience throughout the sales and after-sales cycle.
Key responsibilities
- Manage commercial relationships with assigned foreign customers.
- Collaborate with company departments (production, administration, logistics, and shipping, quality control) to meet customer requests.
- Support the Sales team in the operational management of customers.
- Participate in the organization and management of internal and external company events.
- Enter and monitor customer orders.
- Manage after-sales activities: resolving issues related to shipping, products, complaints, returns, and warranties.
- Ensure proper administrative management and maintaining commercial relationships.
- Independent management of shipments: contacting carriers, preparing documentation (packing lists, customs clearance, non-EEC shipments), invoicing.
- Payment reminders.
- First-level technical support to customers in collaboration with the technical team.
Requirements:
- Experience: Minimum
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