07 set - Laives
Roechling Industrial (Singapore) Pte
A job at Tempo pieno Professional Level Professional experienced
Graduates We are looking for As of now Division Automotive Location Laives (BZ)
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For our Laives (BZ) location, we are looking for a:
Junior IT Service Specialist (m/f/x)
Where we need you
The Junior IT Service Specialist (m/f/x) operates within the Enterprise Service Management (ESM) Competence Center of the Röchling Automotive Division, reporting to the ESM IT Global Manager. The role is accountable for driving the design, implementation, and evolution of global ESM solutions across the Automotive Division’s global footprint.
Main Responsibilities
- Lead the design, implementation, and optimization of ESM services, workflows, and ITIL processes.
- Manage and standardize the divisional Service Catalogue across regions
- Develop and maintain integrations with key systems (SharePoint, Azure AD, SAP, APIs) and drive automation initiatives
- Oversee global administration of ESM and Confluence platforms, ensuring performance, governance, and effective knowledge management
- Collaborate with regional teams (Europe, Americas, Asia) on KPI alignment, process compliance, and local rollouts
- Design and maintain dashboards and reports for SLAs, automation, and performance monitoring.
- Ensure adherence to ITIL best practices, security standards, and continuous improvement goals
- Serve as subject matter expert and advisor for ESM and Confluence, supporting platform operations and roadmap development
How to convince us
- Bachelor’s degree in Computer Science, Business, Management, or a related field
- Basic knowledge of ITSM and ITIL; ITIL certification is a plus
- Interest in service management, process improvement, and automation
- Familiarity with Confluence and Jira is a plus
- Basic knowledge of Microsoft 365 and Azure AD is an advantage
- Interest in reporting and data analysis tools (e.g. Power BI)
- Good English skills (B2); German is a plus
We are looking for a motivated a
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