07 set - Milano
Fiserv
Calling all innovators – find your future at Fiserv.We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job TitleSenior Programme ManagerAbout your role: This role suits a seasoned delivery leader (15–20+ years' experience) who can own the client relationship at executive level, shape programme direction where clarity is lacking, and drive teams toward outcomes in complex multi-stakeholder environments. The ideal candidate will combine deep payments domain expertise with a forward-thinking approach to AI-enabled delivery — leveraging automation, agentic AI, and data-driven decision-making to transform programme execution.What you’ll do:
Strategic Client LeadershipOwn and develop the client relationship at executive level — acting as a trusted strategic partner, not just a delivery manager.Lead governance forums, steering committees, and executive reviews with authority and credibility.Anticipate client needs, proactively shape engagement strategy, and identify opportunities to deepen the relationship and expand scope.Navigate complex client politics and competing priorities, building consensus and driving alignment at senior levels.Use AI-supported insights to strengthen client communications, forecasting, and strategic decision-making.Manage escalations with composure and judgement, maintaining trust even under pressure.Programme Delivery & GovernanceLead multiple concurrent BAU, change, and transformation programmes with varied scope and complexity — taking full accountability for outcomes.Own the full delivery lifecycle from initiation through closure, with par
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