Field Service Engineer
Pubblicato il 07-09-2026 - Jobgether in Italia
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Field Service Engineer based in Italy.
As a Field Service Engineer, you will play a key role in supporting an expanding customer base across Italy and the wider EMEA region.
You will install, maintain, upgrade, and repair advanced next-generation sequencing instruments in laboratory environments.
The role combines hands-on engineering with scientific troubleshooting across hardware, software, and chemistry.
You will work closely with customers and internal technical teams to identify root causes and deliver effective solutions.
Your expertise will directly contribute to reliable instrument performance and an excellent customer experience.
This is an ideal opportunity for an experienced field engineer or an early-career scientist or engineer eager to develop in the genomics industry.
Based remotely in Italy, the position offers a highly international environment with significant travel across EMEA.
Accountabilities
- Perform onsite installation,
qualification, upgrades, repairs, and preventative maintenance of next-generation sequencing instruments.
- Diagnose complex product and instrument issues, identify root causes, and implement effective field-based solutions.
- Assess customer maintenance and service requirements and develop appropriate plans of action.
- Collaborate with internal engineering, technical, and operational teams to resolve customer issues and continuously improve service processes.
- Build trusted customer relationships through professional, responsive, and technically knowledgeable support.
- Support service contract and other service-product opportunities by identifying customer needs and engaging appropriately with clients.
- Manage spare parts in accordance with established procedures, including ordering, usage, returns, inventory counts, and car-stock management.
- Accurately document service activities, finding