07 set - Livorno
hosco_abroad
Company DescriptionConstance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day. Job DescriptionWe are seeking an experienced and dynamic Outlet Manager to join our team at Constance Ephelia, Seychelles. In this pivotal role, you will oversee the daily operations of our outlets, ensuring the highest standards of service excellence and operational efficiency. You will be a visible and approachable presence on the outlet floors during service, actively engaging with guests and team members alike. Your leadership, strategic vision, and commitment to customer satisfaction will be instrumental in driving the success of our outlets and creating memorable experiences for our guests. - Supervise and manage all daily outlet operations, ensuring adherence to company standards,
policies, and procedures - Maintain a visible presence on the outlet floors during service periods, demonstrating commitment to operational excellence and guest satisfaction - Solicit and actively listen to guest feedback, addressing concerns promptly and professionally to ensure outstanding service delivery - Handle guest issues and complaints with empathy and decisiveness, implementing appropriate solutions to maintain guest satisfaction and loyalty - Lead, motivate, and develop outlet staff through effective coaching, mentoring, and performance management - Recruit, induct, and train team members, fostering a collaborative and inclusive working environment - Manage outlet budgets, monitor financial performance, and implement cost-control measures without compromising service quality - Oversee inventory management, stock control, and ordering procedures to ensure optimal resource utilisation -
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