07 set - Milano
Meliá Hotels International
“The world is yours with Meliá”
Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family ?
Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Be proud to belong to Meliá as we are proud of you ?
MISSION
As a Front Office Intern, you will support the daily operations of the front desk while gaining hands-on experience in customer service within a luxury hospitality environment. You'll work closely with the team to ensure guest satisfaction and contribute to delivering memorable guest experiences.
RESPONSIBILITIES
- Support the Front Office team in welcoming guests and personalizing their experience.
- Assist with daily tasks such as check-in/check-out procedures,
guest profile updates, and administrative duties.
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Learn how to handle guest requests, inquiries, and complaints with professionalism and empathy.
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Help ensure proper service for VIP arrivals and support upselling initiatives.
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Participate in team meetings and contribute to improving guest service.
CUSTOMER EXPERIENCE
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Learn and apply brand standards and service protocols.
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Contribute to creating personalized experiences by anticipating guest needs.
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Support the team in handling guest incidents and escalate when necessary.
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Promote the hotel's Sensory Architecture, services, events, and experiences.
REQUIREMENTS
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Education: Currently pursuing or recently completed a degree or vocational training in Tourism, Hospitality, or a related field.
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Languages: Fluent in English; knowledge of a third language is a plus.
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Experience: Previous internship or customer servic
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