Information Technology Operations Specialist
Pubblicato il 07-09-2026 - NextEnergy Group in Milano
Information Technology Operations Specialist
Information Technology Operations Specialist
Direct message the job poster from NextEnergy Group
Talent Acquisition Specialist at NextEnergy Group
THE ROLE
We are seeking a Technology Operations Coordinator to join our worldwide Technology and Digital Services team (TDS). Reporting directly to the Head of Operations and Infrastructure, this role plays a vital part in supporting the administration and smooth operation of our technology solutions.
You will help maintain and improve procedures that support technical operatives, ensuring timely and effective responses to support requests. Your contribution will be key to delivering service excellence and maintaining the smooth running of the company’s Information Technology department. Additionally, you will provide essential administrative support to both technical staff and management, helping to coordinate tasks, maintain documentation, and uphold operational standards.
KEY RESPONSIBILITIES
The successful candidate will work closely with the Operations & Infrastructure,
Design & Engineering, and Data & AI teams to ensure that all day-to-day IT operational activities are carried out efficiently and reliably. This includes a wide range of clerical and administrative duties, such as responding to and actioning helpdesk issues and supporting the management of IT service requests through our ITMS (FreshService) platform this will be an integral role in the TDS team:
- Operational Support: Ensure all day-to-day IT operational activities are executed reliably and on time, supporting the delivery of service excellence across the business
- ServiceDesk Administration: Respond to and action helpdesk issues, ensuring timely resolution of support requests submitted via the ITMS (FreshService)
- Process and Policy Management: Maintain and improve procedures that support technical operatives, helping to optimise workflows and reduce response times
- Collaboration: Liaise with cross-func