Reservation Coordinator
Pubblicato il 07-09-2026 - Sircle Collection in Milano
Join the FRONT OFFICE team at Max Brown Missori
About Max Brown Missori
The hotel is our charming hotel in the heart of Milan. You’ll find us near the famous Duomo and surrounded by iconic landmarks, making it the perfect base for exploring the city’s rich history and culture. With 64 bright rooms, Max Brown’s signature heavenly beds, and a cosy nook to grab a drink with friends, we offer everything you need to enjoy a little slice of the sweet life in Italy.
At Max Brown Missori, we seek more than just talent—we look for bold, creative, and ambitious minds that dare to innovate and surprise.
If your share our passion for Front Office - Reservations, creating a one-of-a-kind hotel, and is in your DNA to be creative, ambitious, surprising and to provide heartfelt service, this opportunity is for you
What you will do:
The Reservation Coordinator is responsible for comprehensively managing individual and group bookings, ensuring maximum conversion, revenue optimization, and an exceptional guest experience from the first contact to the end of their stay.
Their mission is to act as a key point between the guest and the hotel, ensuring clear, effective and results-oriented communication, actively contributing to the profitability of the establishment and the reputation of the brand.
Main responsibilities:
Reservation Management
- Process all individual and group bookings in the PMS, including modifications, cancellations, and special requests.
- Manage options, blocks, and quotas efficiently.
- Monitor availability and correct loading of rates.
- Ensure correct data entry and compliance with quality standards.
- Control daily arrivals, overbookings and special situations in coordination with Sales and Revenue.
Revenue and Sales Optimization
- Upselling and cross-selling techniques in all interactions.
- Propose packages, additional services, and category upgrades.
- Prepare budgets and contracts for group bookings.
- Manage proformas, commissions and payment track