07 set - Belluno
Lvmh Group
We are looking for a Junior Project Manager to join our Customer Service Department.
This role will support the management and execution of cross-functional projects and initiatives aimed at enhancing customer service processes, tools, and overall customer experience. Working closely with multiple business functions, the successful candidate will contribute to the implementation of innovative solutions, process improvements, and digital transformation initiatives, including Artificial Intelligence-based technologies, to drive operational excellence and service quality.
Job responsibilities
MAIN RESPONSIBILITIES
The role will involve the following responsibilities:
- Support the collection, analysis, and formalization of project requirements.
- Manage and maintain project plans and Gantt charts, defining activities, milestones, and timelines, ensuring the proper progress of initiatives, gathering feedback throughout the different project phases, and supporting project status tracking.
- Coordinate cross-functional activities,
ensuring alignment among stakeholders and the achievement of project objectives.
- Support the preparation and execution of functional and stress tests prior to go-live and, following implementation, identify potential issues, corrective actions, and opportunities for continuous improvement.
- Support After-Sales process improvement initiatives by monitoring service performance, collecting stakeholder feedback, and contributing to the identification of optimization opportunities.
- Analyze and monitor KPIs and the performance of newly implemented functionalities, processes, and initiatives, preparing reports and dashboards to support performance tracking and identify further development opportunities.
- Contribute to the evaluation and adoption of innovative digital solutions, including Artificial Intelligence-based technologies, to enhance operational efficiency, streamline processes, and improve service quality.
- Contribute to the definition
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