Information Technology Help Desk Technician
Pubblicato il 07-09-2026 - Zapi in Emilia-Romagna
ZAPI GROUP has been engineering the transition to an all-electric future and is a global leader in electrification, thanks to its deep expertise in system integration and its highly integrated product portfolio, which includes motion controllers, electric motors, high-frequency battery chargers, and autonomous navigation software for fully electric and hybrid vehicles.
Today, ZAPI GROUP employs more than 1,700 people worldwide, generates annual revenues exceeding USD 700 million, and has a strong international presence with 18 locations across 13 countries, including Italy, Canada, the United States, Germany, Sweden, Switzerland, and China.
For our headquarters in Poviglio (RE), we are looking for a IT Help Desk Technician to join our Infrastructure Team.
Job Purpose
In this role, you will be the first point of contact for all IT‑ related queries, providing initial triage, troubleshooting, and resolution of common issues regarding hardware, standard software, operating systems e mobile devices.
You will ensure all requests are logged and managed through our IT Service Management platform and play a key role in delivering consistent, professional user experience. This position may occasionally require short travel to other office locations.
Key Responsibilities
1st Level Support
- Receive and manage Help Desk requests through the ticketing system.
- Perform initial troubleshooting and gather the information required for issue diagnosis.
- Resolve standard issues related to:
- Windows workstations and laptops.
- Microsoft 365 applications and services (Outlook, Teams, OneDrive, SharePoint).
- Printers and peripheral devices.
- User account access and password management.
- Mobile devices (smartphones).
- Escalate complex incidents and service requests to 2nd Level Support or specialized teams.
- Update, track, and close tickets in accordance with company procedures and service level agreements (SLAs).
- Assist with employee onboarding and offboarding activities, in