Front Desk Supervisor

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Exceptional Hospitality Starts with You

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Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work

Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work As a

Front Office Supervisor , you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery

Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback





Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues

Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency

Manage special projects: Lead department initiatives or ad-hoc assignments

Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of

Hospitality . Acting with

Integrity

and always doing the right thing. Inspiring others through

Leadership . A belief that

Teamwork

drives the best outcomes. A sense of

Ownership

and accountability. And a focus on the

Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us
Join an Award-Winning W

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7p5e6e