Market Support

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Auto req ID: 59896

Title: Market Support & Logistics Analyst (12-month FTC)
Job Function: Sales
Location: MILAN
Company: Harley-Davidson Motor Company
Full or Tempo parziale: Full Time
In 1903, out of a small shed in Milwaukee, Wisconsin, four young men lit a cultural wildfire that would grow and spread across geographies and generations. Their innovation and imagination for what was possible on two wheels sparked a transportation revolution that would make Harley-Davidson the most recognizable motorcycle brand in the world. Today, we continue to define motorcycle culture, evoking soul-stirring emotion reflected in every product and experience we deliver - like we have for well over a century and will for generations to come. Are you ready to ride with us?
Job Summary
The Market Support & Logistics Analyst is responsible for supporting end-to-end dealer operations, order fulfillment, and transportation coordination across multiple systems. This role ensures accurate dealer data, timely order processing,



and effective resolution of shipment and service issues while partnering closely with dealers, carriers, and internal teams.
Job Responsibilities
- Set up and maintain dealer records, ensure data accuracy, and log all dealer interactions.
- Monitor and manage order activity (status updates, backorders, cancellations, reversals, and special orders) across SAP and EDI systems.
- Track shipments and resolve transportation issues, including delays, incorrect deliveries, and delivery discrepancies, in partnership with carriers.
- Investigate and process warehouse and transport claims, including lost, damaged, or refused goods, with appropriate documentation and follow-up.
- Support dealer inquiries related to order status, returns, and shipment tracking; provide referrals to internal teams as needed.
- Coordinate with internal and external partners (carriers, CPM, customs, warehouse) to resolve logistics and e-commerce issues.
- Maintain databases, generate reports, and suppo

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