07 set - Milano
Altro
Luogo di lavoro: Milano
Join an international Customer Support team in Athens and provide professional support to Dutch-speaking customers in a multicultural environment. This is an excellent opportunity for Dutch speakers already living in Greece or candidates looking to relocate to Athens, Greece .
About the Dutch Customer Service Role As a Dutch Speaking Customer Service Representative , you will assist Dutch-speaking customers by phone, email and other digital communication channels. You will answer customer questions, resolve issues and ensure a high-quality customer experience.
You will work in an international Customer Service / Customer Support environment , using your Dutch language skills every day while communicating in English with your colleagues and internal teams.
Key Responsibilities Provide customer support in Dutch via phone, email and other communication channels.
Respond to customer questions, requests and complaints professionally and efficiently.
Resolve customer issues and escal complex cases when required.
Maintain accurate records of customer interactions in internal systems and CRM tools.
Follow customer service procedures and quality standards.
Meet individual and team customer service KPIs .
Deliver a positive customer experience in every interaction.
Work effectively with an international and multicultural team.
Requirements Fluent or native Dutch (C1/C2) .
Good English communication skills .
Previous experience in Customer Service, Customer Support, Call Center, Contact Center, Technical Support, Hospitality or Retail is an advantage.
Excellent verbal and written communication skills.
Strong problem-solving and interpersonal skills.
Customer-oriented and empathetic approach.
Comfortable working in a multichannel customer support environment .
Ability to work rotating shifts, including weekends.
Willingness to relocate to Athens, Greece , if currently living abroad.
Salary & Benefits €1,500 gross per month
14 salaries per year
Full-time
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