Job Description: Closer to Space, closer to the Future: join Telespazio - Leonardo Space Division Leonardo is a leading global industrial group in Aerospace, Defence and Security, delivering advance multi-domain technologies across Helicopters, Aircraft, Aerostructures, Electronics, Cybersecurity, and Space. As part of the Leonardo Space Division, Telespazio a joint venture between Leonardo (67%) and Thales (33%), is a global reference in the field of satellite solutions and services. With a workforce of over 3.300 professionals across its offices in Europe and around the world, Telespazio operates an international network of Space Centres and Teleports, offering cutting-edge solutions in Geoinformation Services, Satellite Systems and Operations, and Satellite Communications. Join us as we continue to push the boundaries of what’s possible in Space. Within the Digital Solutions - Service Management team, we are looking for a resource to take on the role of Service Management Specialist, with experience in Project Management, process analysis, IT Service Management,

and the management of digital transformation initiatives.
Main Responsibilities
- Support the governance of ITSM platforms and processes through analysis, monitoring, and continuous improvement of operational workflows
- Collaborate in managing Incident, Change, and Request Management processes, ensuring proper alignment with involved stakeholders
- Gather, analyze, and formalize functional and operational requirements from various business units
- Design and optimize workflows and business processes, with a focus on information flows and data quality
- Support the creation and maintenance of process documentation (procedures, KPIs, reporting, operational materials)
- Coordinate project activities, including planning, risk management, progress monitoring, and interaction with multidisciplinary teams
- Collaborate with technical teams (infrastructure, security, workplace) to ensure solution consistency and

Telespazio- IT Service Management Specialist

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