07 set - Milano
Marriott Hotels Resorts
Description
PLACE OF WORK: SPA
JOB OVERVIEW: Responsible for the accurate, courteous, and efficient reservation of Spa guests providing the highest level of personal service. Process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. Useful help in the general organization of the Spa. Using empowerment to make decisions that will ensure complete problem resolution, and maintaining a strong and productive relationship with all departments of Bulgari Hotels & Resorts Milano.
REPORTS TO: Director of SPA.
KEY RELATIONSHIPS: Guest Services, Housekeeping, Reservations & Accounting, PBX / Communication Restaurant, Engineering, Sales, Executive Offices.
External: Hotel guests/visitors, designated service company personnel and vendors.
STANDARD SPECIFICATION: Requirements are representative of minimum levels of knowledge, skills, and/or abilities or aptitudes to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves,
other employees or guests.
QUALIFICATIONS:
1.A College Degree or in the process of receiving one.
2.Possess a good command of the Italian & English language and the ability to clearly and pleasantly communicate with guests, both in person and by telephone.
3.Ability to provide legible communication.
4.Ability to compute basic mathematical calculations.
5.Knowledge of computers.
Desirable:
1. Training in the hospitality industry.
2. Previous experience as a Front Office Receptionist in a luxury market.
3. Fluency in a second language.
ESSENTIAL SKILLS:
1.Must have a professional image and personality exuding confidence and leadership skills.
2.Ability to smile at all times.
3.Ability to remain stationary at an assigned post for an extended period of time.
4.Ability to understand guest inquiries and provide responses.
5.Ability to promote positive relations with all individuals who
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