07 set - Varese
North Sails Apparel
Location: Milan, Italy
Reports to: IT Systems Manager
Contract: Tempo pieno, permanent
Travel: Occasional travel to retail stores in Italy, occasional travel elsewhere in Europe
About the Role
We are seeking an IT Support Specialist to join our team in Milan. In this hands-on role, you will provide 1st and 2nd line IT support to both our Milan office staff and our retail store teams. You will be responsible for ensuring smooth daily operations across end-user devices, hardware, networks, and Point of Sale (POS) systems, acting as a crucial point of contact for local technical support.
Key Responsibilities
- User Support: Handle incoming support tickets and requests from office and retail staff, resolving issues or escalating them within agreed SLAs.
- Device & Asset Management: Build, configure, and issue laptops, mobile devices, and peripherals; accurately maintain the hardware asset register.
- Identity & Access Management: Execute Joiners, Movers, and Leavers (JML) processes across user accounts, devices, and access permissions.
- Retail Technical Support:
Support retail stores with POS hardware, payment terminals, receipt/barcode printers, and stock-scanning devices.
- Network Troubleshooting: Diagnose and resolve local network issues, including switches, wireless access points, structured cabling, and ISP connectivity faults.
- On-Site & Retail Operations: Attend retail stores for hardware installations, tech refreshes, fault resolutions, and new store openings.
- Documentation & Escalation: Maintain clear support documentation and knowledge base articles. Escalate complex technical issues to the IT Systems Manager and central IT teams with complete diagnostic detail.
Requirements
- Technical Skills: Working knowledge of Windows 11 and Microsoft 365 administration.
- Networking: Solid understanding of basic networking concepts (IP addressing, DNS, DHCP, Wi-Fi configuration).
- Language Proficiency: Native or fluent Italian, with professional working proficienc
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