07 set - Luson
SAN SONNEA
To lead our Sales & Reservations team, we are looking for a service-driven, articulate, and highly organized Sales Manager (m/f/d) who stands out through professionalism and a passion for delivering exceptional guest service.
Prima di candidarsi per questo ruolo, la preghiamo di leggere le seguenti informazioni su questa occasione, riportate di seguito.
YOUR TASKS:
Lead, organise and coordinate the Sales & Reservations team, including structured task allocation within the Back Office
Actively sell our rooms and suites while driving targeted upselling of additional services and tailored holiday experiences prior to arrival
Provide personal and telephone consultation to our guests and create tailored offers and booking confirmations
Analyse relevant sales and reservation performance indicators and develop concrete measures to optimise sales and occupancy
Monitor and manage incoming reservations across direct and electronic booking channels
Ensure the professional handling of bookings, amendments and individual guest requests
Manage,
review and continuously optimise content and templates within the correspondence management system
Ensure smooth communication between Sales & Reservations, Front Office and General Management
Onboard and develop new team members and create and implement structured training and onboarding processes
Ensure and continuously develop quality and service standards within Sales & Reservations
YOUR PROFILE:
Completed vocational training in hospitality or a comparable qualification
Several years of professional experience in Sales, Reservations or Front Office, ideally within upscale or luxury hospitality
Initial leadership experience or experience coordinating a team
Strong sales mindset and enthusiasm for selling premium rooms, suites and tailored holiday experiences
Excellent communication skills and a passion for providing personalised advice to discerning international guests
Analytical and commercial mindset with a good
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