07 set - Italia
Altro
The Department Director is responsible for leading a team dedicated to managing all inquiries related to data elements raised by internal and external clients. This includes receiving, investigating, and resolving data issues, as well as collaborating across multiple operational and product teams to ensure timely and accurate resolution.
The role also involves maintaining and strengthening direct relationships with external clients to ensure effective two-way communication, while serving as an internal interface to Operations when required. Responsibilities span two primary areas of interaction: External Client Engagement and Internal Cross‐Functional Collaboration , alongside significant team leadership responsibilities .
Build strong, trusted, and long-term relationships with clients, acting as their primary point of contact for data inquiries, operational activities, methodology, and category enhancements.
Address, troubleshoot, resolve, and communicate data quality issues, often involving complex or sensitive situations, independently or in collaboration with other teams.
Proactively inform clients of data changes resulting from upgrades or launches prior to release.
Maintain a strong understanding of key industry categories to effectively support client interaction.
Build trusted working relationships with Practice Leads, Commercial Teams, Operations, and Product.
Collaborate effectively with Operations Client Service, Operations, Commercial, Product, Research Science, and supporting functions to ensure complete inquiry resolution and communication.
Maintain clear, detailed communication with the Commercial team regarding all client interactions—both reactive and proactive.
Master internal operational and data processes to support investigation and articulation of inquiries.
Support senior leadership in defining departmental strategies and long‐term direction.
Ensure that proposed solutions support both internal team efficiency and client satisfaction.
Build tr
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